Advice to parents

Coronavirus update:

Local Authority Letter to Parents/Carers

 How to Book A Test

Information and advice for parents and carers who live in Tower Hamlets


For the latest information, advice and support visit

  •  Education related questions

The Department for Education has a dedicated helpline 0800 046 8687 from 8am to 6pm (Monday to Friday) and 10am to 4pm (Saturday and Sunday).


  • Welfare / benefits /council tax

For information about local organisations offering advice on Universal Credit and other welfare issues, visit Tower Hamlets Community Advice Network at or for support with your council tax call 020 7364 5002.


  • Support with food

If you are high-risk or self-isolating due to coronavirus contact Bow Food Bank to supply and deliver food on or call the First Love Foundation on 020 3069 9877.


  • Concerns about children and young people

Call 020 7364 5006.


  • Information and signposting families to services

Contact the Family Information Service on 020 7364 6495  or visit the Local Offer - Online directory of services

If you have been identified as high-risk, extremely vulnerable or your requirement is urgent, call 020 7364 3030 (Monday to Friday, 8am to 8pm. Saturday 10am to 5pm. Sunday 10am to 4pm).

Covid-19 vaccination programme for 12-15 year olds: Information webinars for parents

Following the government’s announcement, the Covid-19 vaccination programme for all 12–15 year olds is being rolled out in Tower Hamlets over the coming months. Please join Public Health at any of the upcoming webinars to hear more and to ask any questions that you may have.

The webinars will be delivered over Zoom.  Joining information and links below.  The passcode for all webinars is parents.

  • Tuesday  2 November, 10-11am:  Join here
    Meeting ID: 989 2004 1739 
  • Thursday 4 November (in Bengali), 10.15-11.15am:  Join here
    Meeting ID: 998 5687 6152  
  • Thursday 11 November, 5-6pm:  Join here
    Meeting ID: 929 6437 2472 
  • Wednesday 17 November, 1-2pm:  Join here
    Meeting ID: 968 1622 5705 
  • Tuesday 23 November, 10-11am:   Join here
    Meeting ID: 999 9622 5646 


More information here >

Coronavirus (COVID-19) – update, advice and guidance 26 February 2020

Dear Parents and Carers,

Please find below information and national guidance from Public health England.


Coronavirus COVID-19, Update, advice & guidance

Based on the World Health Organization’s declaration that the Coronavirus outbreak is a public health emergency of international concern, the UK Chief Medical Officers have raised the risk to the public from low to moderate. Whilst this permits the government to plan for all eventualities, the risk to individuals remains low.

You should not be unduly worried about the possibility of your children catching the Coronavirus. Based on current information, there is currently no reason why your children should not continue to attend their early years, school/setting as normal.

You may be aware that advice for travellers from affected areas has recently changed and it has come to our attention that this may affect children and staff returning from school trips. Please be aware that this is a fast evolving situation and we will continue to share any new advice at the earliest opportunity.

Advice for returning travellers

As of 26 February 2020, advice for returning travellers is set out below. If you fall into any of these scenarios, we ask that you contact the school office to let them know as soon as possible.

If you have returned from the following (category 1) areas since February 19, call NHS111 to inform them of your recent travel, stay indoors and avoid contact with other people even if you do not have symptoms (cough, fever or shortness of breath)

  • Iran
  • Specific lockdown areas in Northern Italy as designated by the Government of Italy (currently Bertonico, Casalpusterlengo, Castelgerundo, Castiglione D'Adda, Codogno, Fombio, Maleo, San Fiorano, Somaglia, Terranova dei Passerini and Vo)
  • Daegu or Cheongdo, Republic of Korea)
  • Hubei province, China (returned in the past 14 days)

If you have returned from the following (category 2) areas since 19 February 2020 and develop symptoms, however mild, you should stay indoors at home and avoid contact with other people immediately and call NHS 111. You do not need to follow this advice if you have no symptoms (cough, fever or shortness of breath).

  • Northern Italy – please refer to this map
  • Vietnam
  • Cambodia
  • Laos
  • Myanmar

If you have returned to the UK from any of the following areas in the last 14 days and develop symptoms of cough or fever or shortness of breath, you should immediately stay indoors and avoid contact with other people, call NHS 111 to inform them of your recent travel to the country.

  • Other parts of China outside Hubei province
  • Thailand
  • Japan
  • Republic of Korea
  • Hong Kong
  • Taiwan
  • Singapore
  • Malaysia
  • Macau

Further Advice & Guidance

Please note that this information is regularly updated and you should, therefore, refer back to it for any changes

If there is any change in circumstances specifically affecting the local area or the school, this will be posted on the school website


What action you should take

A UK-wide campaign has been launched to provide clear advice on how to slow the spread of coronavirus. Please help to support the campaign which promotes basic hygiene practices, such as regularly washing hands and always sneezing into a tissue, to stem the spread of viruses.

Best advice to washing your hands can be found here from the NHS


Tower Hamlets Local Offer

School Equipment

To ensure students achieve in their studies, please equip with the following items:

  • School rucksack
  • School academic diary
  • Pencil case
  • Pens
  • Pencils
  • Rubber
  • Calculator
  • Dictionary
  • Coloured pens
  • Eraser, sharpener and gluestick

Mobile Phones, The Internet and Social Media

Safety is paramount at Oaklands School.

For that reason, any phone or tablet taken out during lessons, in corridors, or playgrounds will be confiscated and stored in the school office. Parents or students are asked to collect a phone or tablet at the end of the school day.


Navigating the internet and social media can be confusing and difficult.

Oaklands School is committed and dedicated to help keep students safe on-line.

Remember. Most, if not all, social media apps such as Twitter, Facebook, Instagram and Whatsapp have a minimum age to sign-up. This age is 13.

Be vigilant when your child is online and:

  • Keep all account settings to private
  • Do not give out personal details
  • Do not accept friend requests from people you don’t know
  • Do not send inappropriate images
  • Do not meet anyone you have been talking to online
  • Check your child’s social media accounts and keep the computer or laptop in an open area that is visible to you.

If you would like any more information about safeguarding young people please contact our school reception (0207 613 1014) to speak to a member of our safeguarding team.